If for any reason or at any time you are not entirely satisfied with a product or an aspect of our service, please do not hesitate to contact us so that we can immediately rectify the problem. There is no 30-day limit with NeemCo Ltd, but please note that any claims for damaged goods must be made within 7 days of receipt of goods.

NeemCo products have been developed through careful research and are manufactured under rigorous quality control to ensure that we deliver only the highest quality goods to you.  If, however, having used the product as directed on the label, you are not entirely satisfied with a product purchased from NeemCo, we would be happy to exchange it or offer a full refund. In this instance it would be most helpful if initially you could contact our Customer Care Line on:

+44 (0)1294 204754

If necessary the staff there will inform you of our no-cost method of making your return. For your own security, please remember to obtain proof of posting when making a return.

Our Customer Care Line is staffed 9.00am and 5.00pm (GMT) from Monday to Friday. At all other times, please leave a message on our voicemail and we will get back to you as soon as we can.

If you have placed an order by mistake, or wish to cancel your order for any reason, please email us at:

orders@neemco.co.uk